Frequently Asked Questions
Everything you need to know about our premium fashion collections.
What materials are used in Shen Yun Collections apparel?
We pride ourselves on using premium, sustainable fabrics including organic cotton, mulberry silk, and high-grade wool to ensure both comfort and durability.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while international orders generally arrive within 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Returns are free for domestic customers via our online portal.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, Shen Yun Collections ships to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout.
How should I care for my delicate garments?
To preserve the quality of our luxury pieces, we recommend following the care label instructions, which often suggest cold hand washing or professional dry cleaning.