Returns & Exchanges
At Shen Yun Collections, we want you to be completely satisfied with your purchase. If your item is not a perfect fit, you may return or exchange unworn, unwashed merchandise within 30 days of the delivery date.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place the items in their original packaging with all tags attached to ensure they are protected during transit.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or ship out your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing